You answer the email
You answer the email yourself
Customers write to you and you reply. Upward Cove is for the person who does that.
The only answers page for small online shops, at one flat $19 a month
For the owner of a small independent shop who answers customer email themselves.
Browse the sampleOne page per shop
One clean answers page for your shop, so the replies you keep writing by hand live in one place.
Searchable
Anyone who lands on the page can search it and find the answer they came for.
At its own link
Upward Cove hosts the page at its own link, so there is nothing for you to host.
How it works
Three steps, and the only thing you bring is your own answers.
Built for the owner who replies
One clean, searchable page per shop, hosted by Upward Cove at its own link.
One page for each shop
Who it is for
Upward Cove is for the owner of a small independent online shop, on Shopify, Etsy, WooCommerce, Squarespace or similar. You work alone or with one or two helpers, and you answer customer email yourself.
Your shop stays on whatever platform it already lives on. The answers page is its own page, at its own link.
With a helper or two
Working alone, or with one or two helpers
The answers live in one place, whoever on your side is replying.
On Shopify, Etsy and more
On Shopify, Etsy, WooCommerce, Squarespace or similar
Your shop stays where it is. The answers page gets its own link.
Small and independent
A small, independent shop
One page per shop, made for the owner who is running it.
Nothing to bring but your own answers
Upward Cove asks nothing of the owner but their own answers. You write them, and the page holds them, ready to search.
Browse the sampleA sample answers page
This is what one shop's page looks like. The shop and every answer here are made up for the example.
A shop's own answers page
The shop's own linkSample
Fernhill Ceramics, a sample shop
Answers
returns
Can I return a mug?
Yes, within 30 days, if it is unused.
Write to me with your order name and I will send a return address.
What if my parcel arrives damaged?
2 answers match returns
Sample: Fernhill Ceramics is a made-up shop, shown only to illustrate the page.
Six answers a shop might write
Each tile below is a sample answer written for the example shop. Yours would be in your own words, about your own shop.
Shipping times
Sample answer
How long does shipping take?
Orders leave the studio in three to five working days. A tracking link follows by email.
Returns
Sample answer
Can I return a mug?
Yes, within 30 days, if it is unused. Write to me with your order name and I will send a return address.
Custom orders
Sample answer
Do you make custom orders?
Small runs, yes: sets of four or six in a glaze from the shelf. Tell me what you have in mind.
Damaged parcels
Sample answer
What if my parcel arrives damaged?
Send me a photo of the box and the break, and I will post a replacement.
Looking after a mug
Sample answer
Can I put it in the dishwasher?
Yes, on the top rack. Washing by hand keeps the glaze looking new for longer.
Gift notes
Sample answer
Can you include a note?
Yes. Put the words in the order notes and I will write the card by hand.
$19/month per shop
How much is it?
$19/month per shop. There is one monthly plan.
Who can edit the page?
Up to 3 people can edit the same answers page.
How is it paid?
Through Stripe hosted checkout, from Upward Cove’s own site.